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Comcast's customer service is about as wonderful as you'd expect.… - stalkingmsd@gmail.com [entries|archive|friends|userinfo]

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[Jun. 29th, 2007|08:02 pm]
Comcast's customer service is about as wonderful as you'd expect.

When I moved, I kept the cable cards, and I told comcast I was doing this. They said fine. The installer showed up and reused the cable cards. He said it was fine.

A day or two later I got a bill for unreturned equipment, which I called and asked about, and they said it was fine, and not to worry.

I got a call from comcast today telling me to call them for unexplained reasons, and I did, and then I got shouted at for about 20 minutes by some rep who had decided that they were the god of the deadbeat equipment non-returning person. "No, you can't talk to the supervisor, I _am_ the supervisor" etc.

I started asking her what she wanted me to do to prove that, in fact, I had only two cable cards and had nothing to return to her, and she started giving me a lecture about how she had failed to return equipment herself at one point and was still working out the bill. Eventually I offered to read her the serial numbers of the cards I had. I did that, and she put me on hold for a few minutes, then picked up and said "oh, everything is fine with your account, there was [a race condition] between the billing and equipment service people, and all of our records are correct on this end and you owe us nothing."

Of course, there isn't a clear complaints department, but I tried to call back and complain, which got me nothing.

I can't wait until they call me next week asking for the cards back again for some other reason.

From: yaello
2007-06-30 03:18 am (UTC)
you're definitely on a long list of friends of mine who absolutely loathe comcast for similar reasons, and can't do shit about it because there are no other viable options...
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[User Picture]From: tmaher
2007-06-30 06:24 am (UTC)
I hate them so much. When I moved to my current place, I figured I'd try to get a net connection through them for the couple of weeks it'd take my Speakeasy DSL to spin up.

The Comcast net connection was installed okay, days before we moved in, but a week later they disconnected it. I complained, they said "oops, we were supposed to disconnect your old place, not this one, our bad", and they reconnected it. A week later this happened again. Then a third time. By the fourth time, my DSL issues were finally worked out, and I was so happy for it.
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[User Picture]From: nosila99
2007-07-03 01:48 am (UTC)
Contact your local franchise authority. They won't be able to do anything directly, but they usually keep a list of complaints and will raise repeated issues at franchise renewal time.
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