||[Jun. 29th, 2007|08:02 pm]
Comcast's customer service is about as wonderful as you'd expect.|
When I moved, I kept the cable cards, and I told comcast I was doing this. They said fine. The installer showed up and reused the cable cards. He said it was fine.
A day or two later I got a bill for unreturned equipment, which I called and asked about, and they said it was fine, and not to worry.
I got a call from comcast today telling me to call them for unexplained reasons, and I did, and then I got shouted at for about 20 minutes by some rep who had decided that they were the god of the deadbeat equipment non-returning person. "No, you can't talk to the supervisor, I _am_ the supervisor" etc.
I started asking her what she wanted me to do to prove that, in fact, I had only two cable cards and had nothing to return to her, and she started giving me a lecture about how she had failed to return equipment herself at one point and was still working out the bill. Eventually I offered to read her the serial numbers of the cards I had. I did that, and she put me on hold for a few minutes, then picked up and said "oh, everything is fine with your account, there was [a race condition] between the billing and equipment service people, and all of our records are correct on this end and you owe us nothing."
Of course, there isn't a clear complaints department, but I tried to call back and complain, which got me nothing.
I can't wait until they call me next week asking for the cards back again for some other reason.