|I will never use AT&T/Cingular
||[Jan. 29th, 2005|03:08 pm]
So I got a second call from AT&T/Cingular wireless today that I needed to call them urgently about an issue with my account. Of course, I've only ever been a Sprint customer, and if I was going to change, I would move to Verizon.
In any case, I called back the number (since I wanted to tell them to both stop calling me and that they weren't going to find the delinquent customer at this number) and the first number I call takes a few minutes to get to someone real (between hold time and waiting for the timeouts on the "enter your account number" prompts).
I finally speak to someone who refuses to do anything without an account number. They transfer me to "customer care" whose first question (after hearing my story where I say "I'm not a customer" multiple times and asking for my account number) is "ok, then what is your social security number?"
When I refuse to tell her, she gets really angry at me and asks for my name. When I refuse to give her that (I'm not, after all, an AT&T customer) she says she can't help me and I need to call the complaints department at another number.
So, getting a bit angry now because I've wasted about 10 minutes with these people so far, I call the other number and get the *sales* department, who also want to know one of my account number, social security number, or name. I do manage to convince them I shouldn't need to give them any of that, and they transfer me to yet another department where the issue is finally fixed (or so they tell me, we'll see if I get another call tomorrow).
So, I wasted about 15-20 minutes to get them to stop calling me, while putting up with them continuously asking for personal information. GRRR.