||[Jan. 6th, 2005|10:10 pm]
A while back I signed up for an ETrade checking account since they were offering $100 for free if I used them for 4 months with direct deposit. A free $100 isn't bad (I already used them for some broekrage foo), so I signed up.|
Since then, I've had to remind them to honor both the "no minimum balance for first few months" (I hate minimum balances anyway, especially when accompanied with large fees if you miss them, and paltry interest on the money you leave there) and "give up the $100" parts of the agreement. I couldn't do it over the phone, only through hard-to-find "contact us" links that give me a form to post into their ticketing system.
When they respond, they send me an (unencrypted, via smtp) email with the full contents of my original message along with their response. This can include balance and transaction information. Well, gee, thanks for the confidentiality guys.
Of course, today they posted to my alerts list that there was a transaction posted to one of my accounts, sometime in december, that didn't actually affect anything (and wasn't there when I checked for it today). Gee, thanks. Couldn't you have used this to respond to my complaints instead of telling me something useless and sending balance information in unencrypted email?
This "promotion" has not impressed me. I suspect I'll be dumping them as soon as the 4 months finshes out and I can run with my cash.